Advice & Support
Calling 111
What we do
Our website contains lots of advice and information and should be the first place for you to look before you call us including the list of services near you and https://111.wales.nhs.uk/SelfAssessments/default.aspx
The 111 telephone(1) service is available 24 hours a day, seven days a week, and you can use it for urgent health advice on what services to access or how to manage an illness or condition and to access urgent primary care out of hours (where that service is available in your area).
Some of the things that 111 is not able to provide are arranging a COVID-19 test or vaccination or self-isolation advice (you must call 119 for this). We also are not able to advise on registration for GP or Dental practices or prescriptions or appointments for a GP during the working week.
Your call will be answered more quickly if you are able to call at our quieter times of the day. These are currently
- Monday to Friday before 5pm and after 9pm
- Saturday and Sunday before 9am and after 3pm
West Wales General Hospital, Carmarthen Tel: 01267 235151
Bronglais Hospital, Aberystwyth Tel: 01970 623131
Withybush Hospital, Haverfordwest Tel: 01437 764545
Cardigan Integrated Centre (Minor Injuries & same day urgent care) Tel: 01239 801560
Age UK/Cymru/Concern
Useful telephone numbers for help and advice for patients aged 50+
Age UK advice - 0800 169 6565
Age Cymru Central (Cardiff) - 02920 431555
Age Cymru Sir Gar (Carmarthenshire) - 01554 784080
Age Cymru Ceredigion - 01970 615151
Age Concern Pembrokeshire - 01437 769972
Patient Participation Group
The Patient Participation group comprises patients, the Practice Manager and a GP. The group meets regularly (every 3 to 4 months) to discuss general patient topics and to act as a conduit to enhance service delivery.
If you have a general topic you would like discussed or would like to join the group please contact
Mr Dirk den Hartog, patient representative Dirk den Hartog's email address
Ms Lidia De Orte, Practice Manager - telephone 01239 710479
Patient Support Services:
Phone 0300 0200 159
Email: hdhb.pateintssupportservices@wales.nhs.uk
Website: www.hduhb.nhs.wales
Freepost feedback @ Hywel Dda
Withybush General Hospital
Fishguard Road
Haverfordwest
SA61 2PZ