Complaints in the NHS

Suggestions/Complaints

If you have any suggestions to improve our services, please use the ‘Suggestion Box’ in the porch, or speak to the Practice Manager, Ms Lidia De Orte, who will be happy to hear from you personally. 

If you are unhappy about any aspect of our service, the Practice operates a complaints procedure as part of the NHS system for dealing with complaints.  Please speak in the first instance to the Practice Manager, Ms Lidia De Orte, who will give you further information.  Our Practice Complaints Leaflet gives details of the procedure and is available at Reception.  Your concens will be looked into and we will talk to the staff involved in your care.  We aim to respond to you within 30 working days of receiving your concern.  If we cannot reply to you in that time we will explain why and let you know when to expect a response.  Some concerns may take longer to look into. 

 
Our aim is to give you the highest possible standard of service and we try to resolve problems quickly.

If you are not happy with our response you can contact the Public Sevices Ombudsman for Wales:

Tel 0300 790 0203

Email: ask@ombudsman.wales

www.ombudsman-wales.org.uk

Addrss 1 Ffordd yr Hen Gae, Pencoed, CF35 5LJ

LLAIS – WEST WALES REGION

If you need help to raise a concern, Llais – your voice in health and social care can help you do this.

Llais is an independent body and its free Advocacy service can provide information, advice and support to members of the public who may wish to raise a concern.
 
Llais can support you to raise a concern and give advice on the most appropriate course of action.

You can contact your local Llais office at the following address:
 
 

Llais – West Wales 

Government Building

Picton Terrace

Carmarthen

SA31 1BT 

Tel:  01646 697610

Email:     westwalesadvocacy@llaiscymru.org